Privacy Policy — How pk0k Protects Your Data

1 Information We Collect

When you register and use pk0k, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. The types of data pk0k collects include:

• Personal identification details: your full name, date of birth, and gender as provided during pk0k account registration.
• Contact information: your email address and mobile phone number, which pk0k uses for account verification, security alerts, and customer support communication.
• Financial data: details of your deposit and withdrawal transactions on pk0k, including payment method identifiers such as bKash, Nagad, or Rocket account numbers and bank account details.
• Identity verification documents: copies of your national ID card, passport, or other government-issued identification that pk0k may request to verify your identity and age.
• Technical data: your IP address, browser type, device information, operating system, and access timestamps collected automatically when you visit pk0k.
• Gameplay data: your betting history, game preferences, session durations, and account activity patterns on the pk0k platform.
• Communication records: any messages, emails, or support tickets you send to the pk0k customer service team.

pk0k only collects information that is directly relevant to operating the platform and providing you with a secure gaming environment. We do not collect data that has no clear purpose related to your pk0k account.

2 How We Use Your Data

The personal information pk0k collects is used for specific, legitimate purposes. Here is exactly how we use your data:

• Account management: to create, maintain, and secure your pk0k account, including verifying your identity and age.
• Transaction processing: to process your deposits and withdrawals on pk0k accurately and efficiently through your chosen payment method.
• Security and fraud prevention: to detect and prevent fraudulent activity, money laundering, multi-accounting, and other violations of our Terms and Conditions.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance related to your pk0k account.
• Platform improvement: to analyse usage patterns and gameplay data so pk0k can improve the user experience, fix bugs, and develop new features.
• Responsible gaming: to monitor your gaming activity and identify potential signs of problem gambling, enabling pk0k to offer appropriate support and intervention tools as described on our Responsible Gaming page.
• Legal compliance: to meet regulatory requirements and respond to lawful requests from authorities when required by applicable law.

pk0k does not use your personal data for purposes beyond those listed above. We will never sell your information to third parties for marketing or advertising purposes.

3 Data Storage and Security

Protecting your data is something pk0k takes very seriously. We understand that as a Bangladeshi player, you need to trust that your financial and personal information is handled with care. Here is how pk0k safeguards your data:

• All data transmitted between your device and pk0k servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by major banks worldwide.
• Your password is stored using one-way cryptographic hashing. Even pk0k staff cannot see your actual password.
• Financial data, including payment method details, is stored in isolated, encrypted databases with restricted access controls.
• pk0k servers are hosted in secure data centres with physical security measures, redundant power supplies, and 24/7 monitoring.
• Access to personal data within pk0k is limited to authorised personnel who require it to perform their specific job functions.
• pk0k conducts regular security audits and vulnerability assessments to identify and address potential threats before they become problems.

While pk0k implements industry-leading security measures, no system is completely immune to risk. We encourage you to protect your account by using a strong, unique password and enabling any additional security features available in your pk0k account settings.

4 Cookies and Tracking Technologies

pk0k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help pk0k remember your preferences and understand how you interact with the site. The types of cookies pk0k uses include:

• Essential cookies: required for basic platform functionality such as logging in, navigating between pages, and maintaining your session on pk0k. These cannot be disabled.
• Performance cookies: help pk0k understand how players use the platform by collecting anonymous usage statistics. This data helps us identify popular features and fix issues.
• Preference cookies: remember your settings and choices, such as language preferences and display options, so you do not have to set them every time you visit pk0k.

pk0k does not use advertising or third-party tracking cookies. You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain features on pk0k.

5 Third-Party Data Sharing

pk0k does not sell, rent, or trade your personal information to any third party. However, there are limited circumstances where pk0k may share specific data with trusted partners:

• Payment processors: pk0k shares necessary transaction details with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals.
• Identity verification providers: when pk0k needs to verify your identity or age, we may share your submitted documents with licensed verification services.
• Legal authorities: pk0k will disclose personal data if required by law, court order, or regulatory request from a competent authority.
• Security partners: in cases of suspected fraud or criminal activity, pk0k may share relevant account data with security and fraud prevention services.

All third parties that receive data from pk0k are contractually obligated to handle your information securely and use it only for the specific purpose for which it was shared. pk0k does not permit these partners to use your data for their own marketing purposes.

6 Data Retention

pk0k retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy. Specific retention periods include:

• Account data: retained for the duration of your active pk0k account plus 5 years after account closure to comply with regulatory requirements.
• Transaction records: retained for a minimum of 7 years as required by financial regulations.
• Communication records: retained for 3 years after the last interaction.
• Technical logs: retained for 12 months for security and troubleshooting purposes.

After the applicable retention period expires, pk0k will securely delete or anonymise your data so that it can no longer be associated with you.

7 Your Rights

As a pk0k player, you have the following rights regarding your personal data:

• Right of access: you can request a copy of all personal data pk0k holds about you at any time.
• Right to correction: if any of your personal information on pk0k is inaccurate or incomplete, you can request that we correct it.
• Right to deletion: you can request that pk0k delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: you can ask pk0k to limit how we use your data in certain circumstances.
• Right to data portability: you can request your data in a structured, commonly used format so you can transfer it elsewhere.
• Right to object: you can object to pk0k processing your data for specific purposes.

To exercise any of these rights, contact the pk0k privacy team at [email protected] with the subject line "Privacy Request." We will respond within 30 days of receiving your request.

8 Children's Privacy

pk0k is an adult-only platform. We do not knowingly collect personal information from anyone under the age of 18. If pk0k discovers that a minor has registered an account, we will immediately close the account and delete all associated personal data. If you believe a minor is using pk0k, please report it to [email protected] immediately.

9 Changes to This Privacy Policy

pk0k may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and may notify you through email or a prominent notice on the pk0k platform. Your continued use of pk0k after any changes constitutes acceptance of the updated privacy policy.

10 Contact Us

If you have any questions, concerns, or requests related to this privacy policy or how pk0k handles your personal data, please get in touch:

• Email: [email protected]
• Subject line: "Privacy Enquiry" or "Privacy Request"
• Response time: within 48 hours on business days

We take every privacy enquiry seriously and will work with you to resolve any concerns promptly.